Returns & Refunds

We want you to love your SilentRise. Every order comes with a 100-night trial and a 2-year warranty against manufacturing defects.

100-Night Money-Back Guarantee

Try SilentRise at home for up to 100 nights. If it isn't right for you, return it within 100 nights of delivery for a full refund, as long as it meets the return conditions below.

How to Start a Return

1. Email us at silentriseofficial.co@gmail.com with your order number and the reason for your return.
2. We'll reply within 24 hours with the address to send your return to.
3. Pack your SilentRise in its original packaging, with everything that came in the box.
4. Ship it to the address we send you. We recommend a tracked shipping service.
5. Once we receive and inspect it, your refund is issued to your original payment method within 5-10 business days.

Return Conditions

To be accepted, your return must:

• Come back in its original packaging
• Be in the same condition as when you received it, with no damage
• Include everything that came in the box, such as the charging cable and manual

Returns that don't meet these conditions will not be accepted.

Please email us before sending anything back. Returns sent without first contacting us and receiving our return address can't be processed.

2-Year Warranty

Every SilentRise is covered by a comprehensive 2-year warranty against manufacturing defects. If your device stops working properly due to a fault, not user damage, we'll replace it free of charge.

What's Covered

• Battery defects or failure to hold charge
• Vibration motor failure
• Button or charging port defects
• Strap defects (tearing or clasp failure)

What's Not Covered

• Accidental damage, drops, or misuse
• Water damage beyond the IP68 rating
• Normal wear and tear on the strap
• Damage caused by unauthorized repairs

Refund Processing

Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item. You'll receive an email confirmation once the refund has been issued. Please allow additional time for your bank to post the credit to your account.

Exchanges

Want to exchange your SilentRise Standard for a Pro, or vice versa? Email us at silentriseofficial.co@gmail.com with your order number and we'll sort it out. You'll only pay the difference (if any).

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective, in which case we'll cover all shipping costs both ways. This applies to orders from every country we ship to. We recommend using a tracked shipping service for your return.