Privacy Policy

Your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data. We're committed to handling your personal information with care, transparency, and respect.

Information We Collect

When you shop with us, we collect the following information:

• Contact details: Name, email address, shipping address, phone number
• Order information: Products purchased, order value, payment method (we never store full card details)
• Device & browsing data: IP address, browser type, pages viewed, referral source
• Communication records: Emails and messages you send to our support team

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, tracking updates, and delivery notifications
• To respond to customer support enquiries
• To send marketing emails (only if you've opted in — you can unsubscribe anytime)
• To improve our website, products, and customer experience
• To comply with legal obligations and prevent fraud

Sharing Your Information

We never sell your personal data. We share information only with trusted partners who help us operate our business:

• Payment processors (e.g. Shopify Payments, PayPal) to process transactions securely
• Shipping carriers to deliver your order
• Email service providers to send order and marketing communications
• Analytics services (e.g. Google Analytics) to understand how our site is used

We may also disclose information if required by law, court order, or to protect the rights and safety of our customers.

Cookies

We use cookies to provide a better shopping experience. Essential cookies are required for the site to function (like your shopping cart), and analytics cookies help us understand what's working. You can control cookies through your browser settings.

Your Rights

Depending on where you live, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete data
• Deletion: Ask us to delete your personal data
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a machine-readable format

To exercise any of these rights, email us at hello@silentrise.com.

Data Security

We take appropriate measures to protect your personal information against unauthorised access, loss, or misuse. All payments are processed through PCI-DSS compliant providers, and sensitive data is encrypted in transit.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are kept for 7 years for tax and accounting purposes.

Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we'll delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated via email if you've opted in to marketing.

Contact Us

If you have any questions about this policy or your personal data, email us at hello@silentrise.com.